Terms and Conditions

This website, www.drjaneclinic.com (“site”) is owned and operated by Dr Jane Clinic Sdn Bhd. Throughout the site, the terms (“we”, “us” and “our”) refer to Dr Jane Clinic Sdn Bhd. All users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content (“you”, “your”).

Dr Jane Clinic offers this site, including all information, tools and services, conditioned upon your acceptance of all terms, conditions and policies stated here. By visiting our web site and/ or purchasing something from us, you engage in our service (“Service”) and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein the site. 
If you do not agree to all the Terms and Conditions of this agreement, then you may not access the site or use any Service. 

Any new features or tools which are added to the current site shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site following the posting of any changes constitutes acceptance of those changes.

Access to site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service without any notice. We will not be liable if for any reason site is unavailable at any time for any period. From time to time we may restrict access to some parts or all parts of site.
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and Service to you.

SPECIAL NOTE ON THE TERM PRESCRIPTION USED ON DR JANE CLINIC
Prescription is not to be construed as a written instruction by Dr Jane Frances and/or Dr Jane Clinic’s associated doctors as medical practitioner(s), that authorise(s) a patient to be issued with a medicine or treatment but only amounts to a recommendation. A patient who has not consulted in person is not a patient but rather an online customer. A person who has not consulted in person with medical practitioner(s) can in no way whatsoever be held to have received an actual written prescription. All use of the products must be followed by the product’s instructions for application. No liability can be ascribed to the medical practitioner(s) where there was no physical one on one consultation.

SECTION 1 – ONLINE STORE TERMS AND PROHIBITIONS
By agreeing to these Terms and Conditions, you represent that you are at least 18 years old and you have given us your consent to allow any of your minor dependents to use this site.
You must not misuse this site. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Dr Jane Clinic will report any such breach to the relevant law enforcement authorities and disclose your identity to them. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We will not be liable for any loss or damage caused by a distributed denial-of-Service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws).

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SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service and products, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain information which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

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SECTION 4 – MODIFICATIONS TO THE SERVICES, PRODUCTS AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service and products (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service and products.

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SECTION 5 – SERVICE
Certain Service may be available exclusively online through the Site. These Service may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. We reserve the right to limit the quantities of any Service that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products and Service will be corrected.

 

SECTION 6 - PRICE AND PAYMENT
The price of any products will be as quoted on the Site from time to time, except in cases of obvious error.  Images of the products are for illustration purposes only.
These prices may include applicable local taxes and other applicable charges, but exclude delivery costs. Delivery costs will be added to the total amount due once you have selected a delivery service from the available options.
We cannot complete your order until you have paid for it in full. Payment can be made by most debit or credit cards and other payment methods acceptable to us, by completing the relevant details on the "Payment" page. We shall not be liable for any credit card or other payment fraud. Please note that we do not receive cash on delivery.
All product prices listed are in Ringgit Malaysia (RM).
To provide secure online commerce transactions, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet. To check SSL Certificate information, you can right click the mouse and choose "Properties" & "Certificates".
We may from time to time set credit limits for individual customers and we reserve the right to limit sales including the right to decline sales to any customers.
Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.
We reserve the right to change the payment terms for any order without prior notice.
If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
If a Product's correct price is different from the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
Prices on the Site may be different from those in our stores. 
You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Proceed to Payment" button on the "Payment details" page. No amends can be made by you to your order after this point. After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the Dispatch Confirmation). The contract between us for the sale of a product will only be formed when we send you the Dispatch Confirmation for the relevant product. 
We may be unable to process your order if:
the product you ordered is out of stock or discontinued; or there is a problem with authorisation of your method of payment. Certain products made available on the site may be subject to age or other restrictions imposed by law. We are not permitted by law to supply these products to individuals who do not satisfy the relevant requirements and, if you are underage or do not satisfy such requirements, you must not attempt to order these products. By registering on the Site, using the Site and/or making a purchase, you confirm and certify that the information you provide, including but not limited to your date of birth, is complete accurate and up-to-date.

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SECTION 7 – DELIVERY
Subject to stock availability with suppliers and receipt of payment, requests will be processed within 2 working days and then handed over to a courier company for delivery. Please also note that no PO Box addresses will be accepted as a delivery address. Please ensure that someone will be present to accept the delivery of your order at the residential or business address provided.
We will supply all goods to the delivery company in good order.
We will deliver the products to you in accordance with the delivery option specified by you when you placed your order. All products must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the products, he is entitled to ask such person to show an identity card to prove his/her age.
Delivery will be made to the delivery address specified in your order. Please see below for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of products ordered. There may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for products at checkout. 
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not  accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
charge you for our reasonable storage fee and other costs reasonably incurred by us; or
no longer make the product available for delivery or collection and notify you that we are immediately cancelling the order, in which case we will refund to you or your credit card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided).
If you request for redelivery, we are entitled to charge for providing the service. It is your responsibility to notify us immediately of any change to the delivery address prior to Dispatch Confirmation.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

COLLECTION (AT STORE)
Ordered Products will be available for collection within 7 working days from the day of confirmation of order is issued. Confirmation of order will be sent to you via email to confirm the date of collection. If you are not personally available to collect at store, an authorised representative may collect on your behalf provided that the representative must be over 18 years of age. You or your representative will be required to produce proof of identity (EMAIL) and the confirmation of order email on collection of products and you or your representative shall acknowledge receipt of the delivery.
Order will be cancelled if you do not collect the product within 7 days from the day of the confirmation of order being sent. Refund will be granted in such event at our discretion, and subject to deduction of administration costs.
We reserve the right to withhold delivery of the products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.
No delivery charges apply for orders collected in selected store. However, we reserve the right to charge RM10 administration charges / delivery charges for any other special redelivery arrangement.

SECTION 8 - RISK AND OWNERSHIP
Once delivered, the products ordered will become your responsibility and, except in relation to products that are damaged or defective when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Ownership of Products will pass to you on: delivery of the products; or us receiving full payment of all sums due in respect of the products, whichever is the later.

SECTION 9 - CANCELLATION POLICY
You cannot cancel an order once a Dispatch Confirmation is issued. If you wish to seek further information or assistance, please feel free to contact us. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet standards. Should the we exercise this right, you will receive a full refund with no deductions. Refund will be credited into the credit card account originally used by you to pay for your purchase, depending on the period of time your financial institution require to arrange for the refund.


SECTION 10 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

 

SECTION 11 – RETURNS

Exchange of the product or refund for the product can be arranged for the following reasons:

•  If the product is obviously expired / damaged upon collection at the store / at time of delivery.

•  If the product is expired / damaged inside packaging after collection/ delivery; and you contact mail@drjaneclinic within 7 days.

•  If the product ordered is different from the item collected at the store/ delivered.

 

Refunds:

We will inspect the returned product upon return by you. Products returned for a refund shall be refunded at the price which you had paid at the point of ordering. Products to be returned must be returned in its original packaging, unused, with all gift items (if any) together with proof of purchase (original receipt or delivery note). Otherwise the retail value of the gift item(s) would be deducted from the refund. Items purchased as a set must also be returned as a set.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied via the original method of payment, within certain amount of days depending on the operating bank.

 

If you need to exchange it for the same item, send us an email at mail@drjaneclinic.com.

Shipping: To return your product, you should mail your product to:

Dr Jane Clinic, P01-09, Tropicana Avenue, Persiaran Tropicana, Tropicana Golf and Country Resort, PJU3 47410 Petaling Jaya, Selangor.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

SECTION 12 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor do we have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms and Conditions.

 

SECTION 13 – GIFT VOUCHERS
Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Dr Jane Clinic Gift Vouchers cannot be resold to- or exchanged with a third party. You cannot use a Dr Jane Clinic Gift Vouchers to purchase another Dr Jane Clinic Voucher. Dr Jane Clinic Gift Vouchers can only be redeemed in store at Dr Jane Clinic, Tropicana Avenue Petaling Jaya Selangor.


 

SECTION 14 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 15 – COOKIES
What is a cookie? A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser, and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.
Why do we use cookies? Our website utilises first and third party cookies. This enables us to: a) improve the user’s experience on our website through various means such as storing preferences (like keeping a user logged in) or determining aggregate usage behaviour (time on site, number of pages viewed, etc). Through web analytics tools like Google Analytics. b) Provide more relevant display advertising to users who have visited the website, using third party tools such as the Google Analytics Remarketing.

Cookie Opt Out
Most web browsers provide the option to block to all or some cookie types should you wish to. Users can also opt out of the Google display network using the add preferences manager. Because may of our website’s features utilise cookies, we recommend that users do not block them.

 

SECTION 16 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 17 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. By using this Site, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

SECTION 18 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 19 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international,  provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 20 – DISCLAIMER OF WARRANTIES; DISCLAIMER OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The products delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including but not limited to all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Dr Jane Clinic, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, content providers, advertisers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, equity, restitution, by statute, at common law or otherwise, arising from your use of any products procured using the Services, or for any other claim related in any way to your use of the Services and products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content or products posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.
The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only. The content is not intended in any way as a substitute for professional medical advice, diagnosis or treatment.

 

SECTION 21 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Dr Jane Clinic and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, consultants, interns and employees, harmless from any and all third party claims, liability, damages and/or costs (including legal fees) arising from your use of this website or your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 22 – SEVERABILITY
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions. 

 

SECTION 23 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 24 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

 

SECTION 25 – GOVERNING LAW
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia, and any disputes will be resolved exclusively only by the Courts of Malaysia.

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SECTION 26 – CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.  In appreciation to your reading the Terms and Condition thus far, here is a discount code WELLDONE10 for you to enjoy on our Site. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

 

SECTION 27 – CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to us at mail@drjaneclinic.com

Last updated 20th June 2021